You can check the status of your order at any time if you create an account. Simply sign in and view the orders page under My Account. If you purchased as a guest, we will send you a message as soon as your order has shipped. If you have an issue with the order you placed, contact us.
Orders over $75 (after discounts) in the Continental United States qualify for free shipping.
We do not offer free shipping to Alaska, Hawaii or International Shipments.
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
*Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
greatoutdoorshop.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
greatoutdoorshop.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
greatoutdoorshop.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the U.S.
If you’re unsatisfied with your purchase, you may return your item within 30 days for a refund. Please read below for more details on our return policy.
You may return most new, unused, and unopened items within 30 days of delivery. Some items are not eligible for return by mail, including but not limited to large batteries, fuel canisters, and bear spray. Items from ‘All Sales Final’ sale events are not eligible for return.
Once your return is received, inspected and approved for return, we will send you an email to notify you that we have received your returned item and are processing your refund.
To return items directly to our store, please bring your original receipt or packing slip and the credit card used for the purchase.
Use the process below to submit an item for return by mail.
Steps for sending your return:
Please note: Some items are not eligible for return by mail, including but not limited to large batteries, fuel canisters, and bear spray. Unused and unopened items purchased in the last 30 days may be returned directly to the store.
Manufacturer warranties may apply to certain products. Please contact the manufacturer directly for information regarding their warranty policies and procedures.
